Problems with your new build home? These are your rights

 01 September 2020

The Consumer Code for Home builders is an industry-led code of conduct for builders. The aim of the Code is to ensure that all new build home buyers are treated fairly. The Consumer Code applies to home buyers who, on or after 1 April 2010, bought a new or newly converted home built by a home builder registered and insured by one of the following home warranty bodies:

  • National House Building Council
  • Premier Guarantee
  • LABC Warranty

The Code’s pre-sale and handover requirements apply to homebuyers who are the first purchasers of that home. The Code’s after-sales service applies to anyone who was the initial purchaser of the home but also to any subsequent buyers of that home within the first two years of the initial purchase. If you fall into dispute with your developer or housing association and your property has one of these warranties then you may be eligible for assistance under the Code.

The Code: What to expect:

  • to be treated fairly
  • to know what levels of service you can expect
  • to be given reliable information about your purchase and your rights
  • to know how to access resolution arrangements to deal with any complaints you may have

The above article is for guidance only and does not constitute legal advice.  Relevant law applicable as at date of publication only. 

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